If your cat needs urgent or emergency care, our medical team is here to provide immediate, comprehensive support. You may schedule an appointment at our clinic or message our medical advisers through our mobile app to determine the safest next steps.
What is Emergency Care?
Emergency care refers to any life-threatening condition that requires immediate medical attention or hospitalization.
Examples of emergencies:
Loss of consciousness
Difficulty breathing or choking
Severe or uncontrollable bleeding
Penetrating wounds
Allergic reactions
Cardiac arrest
Major trauma (e.g., hit by a car)
What to do in an emergency:
Please contact us immediately via our Instagram or Facebook chat so our emergency team can prepare for your arrival.
What is Urgent Care?
Urgent care involves non-life-threatening illnesses or injuries that still require prompt medical attention.
Urinary changes (frequent, irregular, or bloody urination)
Hair loss or skin patches
What to do if you need urgent care:
Please book a same-day appointment at our clinic.
If you notice a sudden change in your cat’s behavior or sense they are uncomfortable, reach out to us as early as possible so we can guide you and ensure timely medical attention.
In Summary
Seeing your cat suddenly ill or injured can be frightening.
For clear emergencies, contact us immediately via our app or social channels so our team can prepare for your arrival.
For urgent concerns, schedule a same-day or next-day appointment.
If you’re unsure, send us a message — our medical advisers will guide you on the safest next steps.
We’re here to help your cat get the care they need as quickly and safely as possible.
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